Management Elevebth Edition
Buku ini diterbitkan tahun 2012 Oleh Pearson Education, Inc., publishing as Prentice Hall, adalah buku edisi Sebelas.
Judul: Management Elevebth Edition
Oleh: Stephen P. Robbins, et al
Penerbit: Pearson Education, Inc., publishing as Prentice Hall
Tahun: 2012
Jumlah Halaman: 672 hal.
Penulis:
STEPHEN P. ROBBINS (Ph.D., University of Arizona) adalah profesor emeritus bidang manajemen di San Diego State University dan penulis buku di bidang manajemen dan perilaku organisasi terlaris di dunia.
Buku-bukunya digunakan di lebih dari 1.000 perguruan tinggi dan universitas di AS, telah diterjemahkan ke dalam 19 bahasa, dan telah diadaptasi untuk edisi Kanada, Australia, Afrika Selatan, dan India.
Dr. Robbins juga penulis terlaris The Truth About Managing People, 2nd ed. (Financial Times / Prentice Hall, 2008) dan Decide & Conquer (Financial Times / Prentice Hall, 2004).
Dalam bukunya "kehidupan lainnya," Dr. Robbins aktif berpartisipasi dalam track master ' kompetisi. Sejak bweusia 50 tahun 1993, dia memenangkan 21 kejuaraan nasional dan 12 gelar juara dunia. Ia dilantik ke AS Masters'Track & Field Balai of Fame pada tahun 2005. Dr. Robbins adalah pemegang rekor dunia 100m di (12.37) dan 200m (25.20) untuk pria dan 65 lebih.
MARY Coulter (Ph.D., University of Arkansas) adalah profesor emeritus di Missouri State University. Dr Coulter telah menerbitkan buku-buku lain dengan Prentice Hall, termasuk Strategic Management in Action sekarang dalam edisi kelima, dan Entrepreneurship in Action, yang dalam edisi kedua. Selama dia "bebas" waktu, Dr. Coulter menikmati puttering sekitar di kebun bunga, mencoba resep baru pada anggota keluarga (biasanya berhasil!), membaca berbagai buku, dan menikmati banyak kegiatan.
Lingkup Pembahasan:
Buku ini adalah tentang manajemen dan manajer. Manajer adalah mutlak diperlukan oleh semua organisasi-tidak peduli ukuran, jenis, atau lokasi-kebutuhan. Dan tidak ada keraguan bahwa
wajah manajer dunia telah berubah, berubah, dan akan terus berubah. Sifat dinamis dari organisasi saat ini berarti baik imbalan dan tantangan bagi individu yang akan mengelola organisasi-organisasi. Manajemen adalah subjek yang dinamis, dan buku di atasnya harus mencerminkan perubahan-perubahan untuk membantu mempersiapkan seseorang untuk mengelola kondisi ganisasi di bawahnya. Buku Manajemen edisi 11 untuk menyediakan seseorang dengan sebaik mungkin tentang
pemahaman apa artinya menjadi seorang manajer menghadapi perubahan.
Kunci Perubahan untuk Edisi 11
Berikut adalah beberapa perubahan utama pada edisi ke-11:
1. Dua bab baru: Mengelola Keanekaragaman dan Desain Organisasi Adaptive
2. Dua aplikasi kasus di setiap bab
3. Pemimpin baru Siapa yang Membuat Perbedaan di setiap bab
4. Dengan Angka Baru di setiap bab
5. Visi Baru Masa Depan: Dunia Kerja pada tahun 2020 di 9 bab
6. Dilema Baru Manajer di setiap bab
7. 43 persen dari catatan akhir telah diperbarui dengan referensi dari 2009 dan 2010
8. Baru video-up-to-date video yang menunjukkan topik manajemen dalam aksi, dan akses video
manajemen lengkap ke perpustakaan, tersedia di www.mymanagementlab.com. Kunjungi ada
untuk mendapatkan akses dan mempelajari lebih lanjut.
Daftar Isi:
Preface xxiii
Part I Introduction to Management
Chapter 1 Management and Organizations 2
Why Are Managers Important? 4
Who Are Managers and Where Do They Work? 5
What Do Managers Do? 8
How Is the Manager’s Job Changing? 13
Why Study Management? 17
Boxed Features
BY THE NUMBERS 5
FUTURE VISION | The Working World in 2020 7
LEADER WHO MADE A DIFFERENCE | Andrew Cherng 12
Chapter Summary by Learning Outcomes 20
Review and Discussion Questions 21
Preparing for: My Career 21
Module Management History 27
Chapter 2 Understanding Management’s Context: Constraints and Challenges 42
The External Environment: Constraints and Challenges 46
Organizational Culture: Constraints and Challenges 51
Current Issues in Organizational Culture 58
Boxed Features
FUTURE VISION | The Working World in 2020 47
LEADER WHO MADE A DIFFERENCE | Betsy McLaughlin 50
BY THE NUMBERS 56
Chapter Summary by Learning Outcomes 62
Review and Discussion Questions 63
Preparing for: My Career 63
Case Application 1: Out of Control 65
Case Application 2: Dressing Up 66
Part II Integrative Managerial Issues
Chapter 3 Managing in a Global Environment 68
Managing in a Global Environment 80
Boxed Features
LEADER WHO MADE A DIFFERENCE | Indra Nooyi 72
BY THE NUMBERS 77
Chapter Summary by Learning
Outcomes 88
Review and Discussion Questions 89
Preparing for: My Career 89
Case Application 1: Held Hostage 91
Case Application 2: Global Stumble 93
Chapter 4 Managing Diversity 96
Diversity 101 98
The Changing Workplace 102
Types of Workplace Diversity 105
Challenges in Managing Diversity 110
Workplace Diversity Initiatives 112
Boxed Features
BY THE NUMBERS 109
LEADER WHO MADE A DIFFERENCE | Kenneth I. Chenault 112
Chapter Summary by Learning Outcomes 117
Review and Discussion Questions 118
Preparing for: My Career 118
Case Application 1: Mission Possible: Strategic Diversity 120
Case Application 2: Women in Management at
Deutsche Telekom: Part 2 121
Chapter 5 Managing Social Responsibility and Ethics 122
What Is Social Responsibility? 124
Green Management and Sustainability 127
Managers and Ethical Behavior 129
Encouraging Ethical Behavior 135
Social Responsibility and Ethics Issues
In Today’s World 139
Boxed Features
LEADER WHO MADE A DIFFERENCE | Yvon Chouinard 128
BY THE NUMBERS 132
Chapter Summary by Learning Outcomes 143
Review and Discussion Questions 144
Preparing for: My Career 145
Case Application 1: Lessons from Lehman Brothers: Will We Ever Learn? 147
Case Application 2: Green Up on Aisle Two 148
Chapter 6 Managing Change and Innovation 150
The Change Process 152
Types of Organizational Change 154
Managing Resistance to Change 158
Contemporary Issues in Managing Change 159
Stimulating Innovation 165
Boxed Features
FUTURE VISION | The Working World in 2020 156
BY THE NUMBERS 162
LEADER WHO MADE A DIFFERENCE | Ratan Tata 168
Chapter Summary by Learning Outcomes 170
Review and Discussion Questions 171
Preparing for: My Career 171
Case Application 1: Too Big to Change? 174
Case Application 2: Stress Kills 175
Part III Planning
Chapter 7 Managers as Decision Makers 176
The Decision-Making Process 178
Managers Making Decisions 182
Types of Decisions and Decision-Making Conditions 185
Decision-Making Styles 190
Effective Decision Making in Today’s World 192
Boxed Features
FUTURE VISION | The Working World in 2020 187
LEADER WHO MADE A DIFFERENCE | Mikhail D. Prokhorov 189
BY THE NUMBERS 193
Chapter Summary by Learning Outcomes 195
Review and Discussion Questions 196
Preparing for: My Career 196
Case Application 1: The Curtain Falls 199
Case Application 2: Underwater Chaos 200
Chapter 8 Foundations of Planning 202
The What and Why of Planning 204
Goals and Plans 205
Setting Goals and Developing Plans 208
Contemporary Issues in Planning 212
Boxed Features
LEADER WHO MADE A DIFFERENCE | Jeff Bezos 208
BY THE NUMBERS 211
Chapter Summary by Learning Outcomes 216
Review and Discussion Questions 217
Preparing for: My Career 217
Case Application 1: Icelandic Volcano, 1; Global Commerce, 0 219
Case Application 2: Building a Future 220
Chapter 9 Strategic Management 222
Strategic Management 224
The Strategic Management Process 226
Corporate Strategies 228
Competitive Strategies 231
Current Strategic Management Issues 234
Boxed Features
LEADER WHO MADE A DIFFERENCE | Ursula Burns 230
BY THE NUMBERS 234
Chapter Summary by Learning Outcomes 240
Review and Discussion Questions 241
Preparing for: My Career 242
Case Application 1: Gaga Over Gaga 244
Case Application 2: Faded Signal 246
Module Planning Tools and Techniques 248
Techniques for Assessing the Environment 248
Techniques for Allocating Resources 251
Part IV Organizing
Chapter 10 Basic Organizational Design 262
Designing Organizational Structure 264
Mechanistic and Organic Structures 273
Contingency Factors Affecting Structural Choice 274
Traditional Organizational Designs 277
Boxed Features
BY THE NUMBERS 273
LEADER WHO MADE A DIFFERENCE | Andrea Jung 276
Chapter Summary by Learning Outcomes 280
Review and Discussion Questions 281
Preparing for: My Career 281
Case Application 1: Ask Chuck 283
Case Application 2: A New Kind of Structure 284
Chapter 11 Adaptive Organizational Design 286
Contemporary Organizational Designs 288
Organizing for Collaboration 293
Flexible Work Arrangements 297
Contingent Workforce 299
Today’s Organizational Design Challenges 300
Boxed Features
FUTURE VISION | The Working World in 2020 292
BY THE NUMBERS 297
LEADER WHO MADE A DIFFERENCE | John T. Chambers 301
Chapter Summary by Learning Outcomes 303
Review and Discussion Questions 304
Preparing for: My Career 304
Case Application 1: In the Driver’s Seat 307
Case Application 2: The Virus Hunters 308
Chapter 12 Managing Human Resources 310
The Human Resource Management Process 312
Identifying and Selecting Competent Employees 318
Providing Employees with Needed Skills and Knowledge 323
Retaining Competent, High-Performing Employees 326
Contemporary Issues in Managing Human Resources 328
Boxed Features
LEADER WHO MADE A DIFFERENCE | Lisa Brummel 317
BY THE NUMBERS 324
FUTURE VISION | The Working World in 2020 331
Chapter Summary by Learning Outcomes 334
Review and Discussion Questions 335
Preparing for: My Career 336
Case Application 1: Thinking Outside the Box 338
Case Application 2: Social Connections 339
Module Managing Your Career 340
Chapter 13 Managing Teams 344
Groups and Group Development 346
Work Group Performance and Satisfaction 348
Turning Groups into Effective Teams 357
Current Challenges in Managing Teams 361
Boxed Features
BY THE NUMBERS 349
FUTURE VISION | The Working World in 2020 356
LEADER WHO MADE A DIFFERENCE | Marissa Mayer 361
Chapter Summary by Learning Outcomes 365
Review and Discussion Questions 366
Preparing for: My Career 366
Case Application 1: Aiming Higher 368
Case Application 2: Making Order Out of Chaos 369
Part V Leading
Chapter 14 Understanding Individual Behavior 370
Focus and Goals of Organizational Behavior 372
Attitudes and Job Performance 374
Personality 380
Perception 387
Learning 390
Contemporary Issues in Organizational Behavior 392
Boxed Features
LEADER WHO MADE A DIFFERENCE | Chew Choon Seng 380
BY THE NUMBERS 383
FUTURE VISION | The Working World in 2020 385
Chapter Summary by Learning Outcomes 396
Review and Discussion Questions 397
Preparing for: My Career 398
Case Application 1: Understanding HCLites: Part 2 400
Case Application 2: Odd Couples 401
Chapter 15 Managers and Communication 402
The Nature and Function of Communication 404
Methods of Interpersonal Communication 406
Effective Interpersonal Communication 409
Organizational Communication 412
Information Technology and Communication 416
Communication Issues in Today’s Organizations 417
Boxed Features
LEADER WHO MADE A DIFFERENCE | Steve Jobs 407
FUTURE VISION | The Working World in 2020 416
BY THE NUMBERS 418
Chapter Summary by Learning Outcomes 422
Review and Discussion Questions 423
Case Application 1: Gossip Girls 425
Case Application 2: Delivery Disaster 426
Chapter 16 Motivating Employees 428
What Is Motivation? 430
Early Theories of Motivation 431
Contemporary Theories of Motivation 435
Current Issues in Motivation 445
Boxed Features
LEADER WHO MADE A DIFFERENCE | John Goodnight 436
FUTURE VISION | The Working World in 2020 447
BY THE NUMBERS 449
My Response to A Manager’s Dilemma 451
Chapter Summary by Learning Outcomes 452
Review and Discussion Questions 453
Preparing for: My Career 453
Case Application 1: Searching For? 455
Case Application 2: Best Practices at Best Buy 456
Chapter 17 Managers as Leaders 458
Who Are Leaders and What Is Leadership? 460
Early Leadership Theories 460
Contingency Theories of Leadership 464
Contemporary Views of Leadership 469
Leadership Issues in The Twenty-First Century 472
Boxed Features
LEADER WHO MADE A DIFFERENCE | Ajay Banga 469
BY THE NUMBERS 471
Chapter Summary by Learning Outcomes 478
Review and Discussion Questions 479
Preparing for: My Career 479
Case Application 1: Growing Leaders 482
Case Application 2: Master and Commander 483
Part VI Controlling
Chapter 18 Introduction to Controlling 484
What Is Controlling and Why Is It Important? 486
The Control Process 488
Controlling for Organizational Performance 491
Tools for Measuring Organizational Performance 493
Contemporary Issues in Control 499
Boxed Features
LEADER WHO MADE A DIFFERENCE | Bob Iger 498
BY THE NUMBERS 500
Chapter Summary by Learning Outcomes 507
Review and Discussion Questions 508
Preparing for: My Career 508
Case Application 1: Deepwater in Deep Trouble 510
Case Application 2: Baggage Blunders 511
Chapter 19 Managing Operations 514
The Role of Operations Management 516
What Is Value Chain Management and Why Is It Important? 519
Managing Operations Using Value Chain Management 521
Boxed Features
LEADER WHO MADE A DIFFERENCE | Muhtar Kent 519
BY THE NUMBERS 525
Chapter Summary by Learning Outcomes 531
Review and Discussion Questions 532
Preparing for: My Career 532
Case Application 1: Stirring Things Up 534
Case Application 2: Smooth Ride 535
Appendix Managing Entrepreneurial Ventures 537
The Context of Entrepreneurship 537
Start-Up and Planning Issues 540
Organizing Issues 547
Leading Issues 552
Controlling Issues 555
Endnotes 561
Name Index 607
Organization Index 624
Glindex 628
Photo Credits 643
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