Management Eleventh Edition
Buku ini adalah buku edisi kesebelas, diterbitkan tahun 2009 oleh Houghton Mifflin Harcourt Publishing Company. All rights.
Judul: Management Eleventh Edition
Oleh: Robert Kreitner
Penerbit: Houghton Mifflin Harcourt Publishing Company. All rights reserved.
Tahun: 2009
Jumlah Halaman: 394 hal.
Penulis:
ROBERT KREITNER
Arizona State University
Lingkup Pembahasan:
Manajemen, Eleventh Edition, merupakan langkah penting menuju keberhasilan manajerial dan pribadi di era perubahan yang cepat. Ini adalah komprehensif, up-to-date, dan pengenalan yang sangat mudah dibaca teori manajemen, penelitian, dan praktek. Edisi kesebelas adalah puncak dari saya tiga puluh enam tahun dalam manajemen ruang kelas dan seminar pengembangan manajemen di seluruh dunia. gaya dan konten telah dibentuk oleh interaksi dengan ribuan siswa bersama dengan banyak instruktur, pengulas, editor, dan manajer. Semua telah mengajarkan saya pelajaran berharga tentang kehidupan organisasi, manajemen, dan orang-orang pada umumnya. Diselenggarakan sepanjang waktu-diuji kerangka fungsional / proses, Manajemen, Edisi Kesebelas, mengintegrasikan klasik dan konsep modern dengan array kaya kontemporer contoh-contoh nyata, kasus, captioned foto, dan Interaktif Anotasi.
Daftar Isi:
Preface xv
PART ONE The Management Challenge 1
1 Managers and Entrepreneurs 2
Management Defined 5
What Do Managers Do? 13
Learning to Manage 16
Small-Business Management 19
Summary 23
Terms to Understand 23
Test Prepper 29
2 The Evolution of Management Thought 30
The Practice and Study of Management 33
The Universal Process Approach 35
The Operational Approach 36
The Behavioral Approach 41
The Systems Approach 44
The Contingency Approach 48
The Era of Management by Best Seller: Proceed with Caution 49
Summary 52
Terms to Understand 53
Test Prepper 57
3 The Changing Environment of Management: Diversity, Global Economy, and
Technology 58
The Political-Legal Environment 68
The Economic Environment 72
The Technological Environment 76
Summary 79
Terms to Understand 80
Test Prepper 85
4 International Management and Cross-Cultural Competence 86
Global Organizations for a Global Economy 89
Toward Greater Global Awareness and Cross-Cultural Effectiveness 92
Comparative Management Insights 102
Staffing Foreign Positions 105
Summary 109
Terms to Understand 110
Test Prepper 115
5 Management’s Social and Ethical Responsibilities 116
Social Responsibility: Definition and Toward Greater Social Responsibility 123
The Ethical Dimension of Management 126
Encouraging Ethical Conduct 132
Summary 135
Terms to Understand 136
Test Prepper 140
PART TWO Planning and Decision Making 143
6 The Basics of Planning and Project Management 144
Coping with Uncertainty 147
The Essentials of Planning 151
Management by Objectives and Project Planning 157
Graphical Planning/Scheduling/ Control Tools 163
Break-Even Analysis 167
Summary 170
Terms to Understand 171
Test Prepper 175
7 Strategic Management: Planning for Long-Term Success 176
Strategic Management = Strategic Planning + Implementation + Control 181
Thinking Strategically (Including E-Business Strategies) 181
The Strategic Management Process 189
Forecasting 193
Summary 198
Terms to Understand 199
Test Prepper 203
8 Decision Making and Creative
Problem Solving 204
Challenges for Decision Makers 207
Making Decisions 215
Group-Aided Decision Making: A Contingency
Perspective 219
Managerial Creativity 222
Creative Problem Solving 224
Summary 228
Terms to Understand 229
PART THREE Organizing, Managing Human Resources, and Communicating 235
9 Organizations: Effectiveness, Design, and Cultures 236
Contingency Design 245
Effective Delegation 252
The Changing Shape of Organizations 254
Organizational Cultures 258
Summary 261
Terms to Understand 262
Test Prepper 267
10 Human Resource Management 268
Recruitment and Selection 273
Performance Appraisal 282
Training 285
Contemporary Human Resource Challenges and Problems 288
Summary 291
Terms to Understand 292
11 Communicating in the Internet Age 296
The Communication Process 300
Dynamics of Organizational Communication 304
Communication Problems and Promises in the Internet Age 314
Becoming a Better Communicator 320
Summary 323
Terms to Understand 323
Test Prepper 328
12 Motivating Job Performance 332
Motivation Thories 335
Motivation Through Job Design 342
Motivation Through Rewards 346
Motivation Through Employee Participation 352
Motivation Through Quality-of-Work-Life Programs 355
Summary 360
Terms to Understand 360
13 Group Dynamics and Teamwork 366
Fundamental Group Dynamics 368
Group Development 373
Organizational Politics 376
Conformity and Groupthink 380
Teams, Teamwork, and Trust 383
Test Prepper 393
14 Influence, Power, and Leadership 394
Influence Tactics in the Workplace 397
Power 399
Leadership 402
Mentoring 414
Behavior Modification 416
Summary 420
Terms to Understand 420
Test Prepper 425
15 Change, Conflict, and Negotiation 426
Change: Organizational and Individual Perspectives 428
Overcoming Resistance to Change 433
Making Change Happen 437
Managing Conflict 442
Negotiating 447
Summary 450
Terms to Understand 450
PART FIVE Organizational Control Processes 457
16 Organizational Control and Quality Improvement 458
Fundamentals of Organizational Control 461
Crisis Management 468
The Quality Challenge 471
An Introduction to Total Quality
Management (TQM) 475
Deming Management 481
Summary 483
Terms to Understand 484
TEST PREPPER ANSWERS T-1
REFERENCES R-1
PHOTO CREDITS P-1
NAME INDEX I-1
ORGANIZATION INDEX I-12
SUBJECT INDEX I-13
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