The Administrative Professional: Technology & Procedures
Buku ini diterbitkan tahun 2011 South-Western, Cengage Learning adalah buku edisi ke dua.
Judul: The Administrative Professional: Technology & Procedures
Oleh: Patsy J. Fulton-Calkins, Ph.D., CPS, et al
Penerbit: South-Western, Cengage Learning
Tahun: 2011
Jumlah Halaman: 370 hal.
Penulis:
Patsy Fulton-Calkins, Ph.D., CPS. Patsy telah mengajar di sekolah tinggi, perguruan tinggi, dan tingkat universitas, termasuk CPS program review. Patsy memiliki pengalaman administrasi di tingkat perguruan tinggi, termasuk divisi Ketua, wakil presiden instruksi, presiden, dan kanselir.
Dianne S. Rankin, adalah editor konsultan, penulis, dan pengembang bahan ajar untuk website, ancillaries, dan buku untuk penerbit pendidikan bisnis. Dianne telah mengajar di sekolah tinggi dan masyarakat tingkat perguruan tinggi dan terus mengajar kelas komputer untuk bisnis dan organisasi. Selain itu, Dianne memiliki pengalaman pertama sebagai asisten administrasi.
Kellie A. Shumack, PhD. adalah asisten profesor di Auburn University, mengajar Montgomery Yayasan
dan Menengah. Kellie telah bekerja sebagai asisten administrasi dan telah mengajar di kedua sekunder
dan tingkat postsecondary dalam kursus seperti Computer-Based Instructional Strategies and Curriculum Integration of Technology. Kellie dianugerahi 2010 Delta Pi Epsilon Posisi Doktor Penelitian Award untuk karyanya dalam meneliti kebutuhan pengembangan profesional dalam Pendidikan Bisnis.
Lingkup Pembahasan:
Buku ini terdiri atas 5 bagian Utama. Masing-masing bagian didukung oleh beberapa Bab. Bagian I Saya Tempat Kerja dan Anda, mencakup pembahasan Bab 1 Memasuki Tenaga Kerja, Bab 2 Menjadi Profesional, dan Bab 3 Mengatur dan Pengorganisasian. Bagian II Lingkungan Tempat Kerja mencakup pembahasan Bab 4 Bekerja Etis, Bab 5 Memahami Kerja Tim, dan Bab 6 Mengembangkan Fokus Pelanggan. Bagian III Komunikasi-Kunci Sukses meliputi pembahasan Bab 7 Meningkatkan Keterampilan Komunikasi, Bab 8 Mengembangkan Keterampilan Presentasi, Bab 9 Penanganan Telekomunikasi, dan Bab 10 Rapat Perencanaan dan Acara. Bagian IV Manajemen Records, Travel, dan Keuangan mencakup pembahasan Bab 11 Mengelola Catatan, Bab 12 Penanganan Mail dan Menyimpan Dokumen, Bab 13 Koordinasi Siang, dan Bab 14 Tanggung Jawab Keuangan Memahami. Bagian V Karir Sukses meliputi Bab 15 Mencari Kerja dan Bab 16 Memimpin dengan Confidence.
Daftar Isi:
I The Workplace and You 3
Chapter 1 Entering the Workforce 4
The World of Offi ce Administration 4 | Employer Expectations 7 |
Employer/Employee Responsibilities 10 | The Work World of the Administrative
Professional 11
Chapter 2 Becoming a Professional 20
What Is a Professional? 20 | Thinking Skills 24 | Your Professional Image 27 |
Business Etiquette 30
Chapter 3 Managing and Organizing Yourself 37
Goals and Accountability 37 | Workstation Organization 41 | Manage Your
Workload 42 | Life Management 48
II The Workplace Environment 55
Chapter 4 Working Ethically 56
Ethics: The Basics 56 | Characteristics of Ethical Organizations 58 |
Making Ethical Choices 62 | Working Ethically 64
Chapter 5 Understanding the Workplace Team 72
Teams at Work 72 | The Team Process 75 | Contributing to the Team 77 |
Effective Teams and Team Challenges 80
Chapter 6 Developing Customer Focus 87
Customer Focus 87 | Customer Focus Strategies 89 | Customer Service Skills 92 |
Handling Diffi cult Situations 96
III Communication—The Key to Success 103
Chapter 7 Improving Communication Skills 104
The Communication Process 104 | Listening Skills 106 | Verbal Communication
Skills 108 | Nonverbal Communication Skills 109 | Written Communication Skills 109
Chapter 8 Developing Presentation Skills 126
Need for Presentation Skills 126 | Planning Presentations 127 | Writing
Presentations 129 | Using Visual Aids 130 | Practicing Presentations 133 |
Delivering Presentations 135 | Giving Team Presentations 137
Chapter 9 Handling Telecommunications 143
Telecommunication Tools 143 | Networks for Telecommunications 144 |
Telephone Communication 147 | Workplace Collaboration Tools 153 |
Security Issues 158
Chapter 10 Planning Meetings and Events 164
Meetings in the Workplace 164 | Meeting Formats 166 |
Meeting Responsibilities 168 | Conferences 178 | Confl ict Resolution 181
IV Records Management, Travel, and Finances 189
Chapter 11 Managing Records 190
Value of Records 190 | Storage Supplies, Equipment, and Media 191 |
Records Storage Systems 194 | Filing Procedures for Physical Records 199 |
Filing Procedures for Electronic Records 208
Chapter 12 Handling Mail and Retaining Records 217
Preparing Outgoing Mail 217 | Sending Outgoing Mail 221 | Handling Incoming
Mail 223 | Offi ce Copiers 227 | Retaining Records 230
Chapter 13 Coordinating Business Travel 237
Domestic Travel 237 | International Travel 241 | Cultural Differences 245 |
Travel Procedures 245
Chapter 14 Understanding Financial Responsibilities 257
Financial Statements 257 | Employee Benefi ts 262 | Employee Payroll
Deductions 265 | Financial Forms and Transactions 267
V Career Success 277
Chapter 15 Seeking Employment 278
Sources of Job Information 278 | Researching and Applying for Jobs 281 |
Job Interview Skills 288 | Job Advancement and Changes 292 |
Chapter 16 Leading with Confi dence 299
Leading and Managing 299 | Leadership Traits 303 | Leadership Styles 306 |
Leading People 308
Reference Guide 319
Glossary 345
Index 350
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